Return, Refund & Cancellation Policy

At KIAMAA, we want our customers to have clear information about returns, refunds, exchanges, and order cancellations before making a purchase. Please read this policy before placing an order.

1. Return Window

Eligible returns must be requested within 3 calendar days from the date the customer receives the order.

The return period begins on the delivery date, not the date the order is placed or shipped.

Returns are available only for products identified as eligible for return on their respective product pages.

2. Return Eligibility

To qualify for an eligible return, the product must meet the applicable return conditions.

• The product must be unused and unwashed.
• Original tags and packaging must be retained, where applicable.
• The product must meet the eligibility conditions stated on its product page.
• Customized products are not eligible for return unless required under applicable law.
• Wrong or damaged products should be reported promptly with the order details and clear photographs.

Please review the product description and return conditions before placing an order.

3. How to Start a Return

To request a return or exchange:

1. Email vtjalaram1977@gmail.com within 3 calendar days of delivery.
2. Include your order number and the name of the product.
3. Explain the reason for your request.
4. Attach clear photographs if the product is damaged or incorrect.
5. Wait for our customer support team to review the request and provide the next steps.

Please do not ship a product back before contacting our team and receiving return instructions.

4. Return Shipping and Charges

For an approved return involving a wrong or damaged product, KIAMAA will arrange or cover the reasonable return shipping cost.

For other eligible returns, the customer is responsible for the return shipping cost unless otherwise stated on the applicable product page or agreed with our customer support team.

Any applicable pickup or exchange charges will be communicated before the return or exchange is confirmed.

5. Restocking Fee

No restocking fee applies to eligible returns. Customers will not be charged a restocking fee for an approved return.

6. Refund Processing

Refunds for approved return requests will be processed within 7 days after the returned product has been received or collected, reviewed, and the refund approved.

Refunds will be issued through the original payment method wherever supported by the payment provider. The time taken for the amount to appear in the customer's account may depend on the bank or payment provider.

7. Order Cancellation

Customers who wish to cancel an order should contact our customer support team before the order is shipped.

Once an order has been shipped, cancellation may no longer be available. Please contact our support team for assistance with any cancellation-related enquiry.

8. Contact Us

For return, refund, exchange, or cancellation assistance, please contact:

Brand Name: KIAMAA

Trade Name: AARVEE CREATION

Email: vtjalaram1977@gmail.com

Phone: +91 9825028267

WhatsApp: +91 9825028267

Business Address: House No. 348, 349, Survey No. 309, Gandhi Road, Bajwa, Vadodara, Gujarat – 391310, India